.co.uk

NOTE: The answers given here refer to the andycarrington UK Store only. Orders to other countries are processed by our affiliation with the print on demand company lulu.com and amazon.com. Shipping fees to countries outside of the UK are calculated at the time of ordering by these companies, and they're responsible for their deliveries. Any questions regarding this should be taken up with the company you've ordered from, directly, and not with andycarrington.co.uk.

How do I know that ordering through andycarrington.co.uk is safe?

We provide our customers with the most secure and reliable network services available. When you place an order, your information is protected by 128-bit Secure Socket Layer (SSL) certificate encryption provided by GeoTrust.

Your transaction, including credit card information, is kept safely behind firewalls in the andycarrington.co.uk data centre to protect against outside intrusion. The server where your information is stored is password protected to ensure security within this environment and this password is regularly changed. We take utmost care by keeping our systems up to date with the latest technology and security features to ensure that your credit card information is kept safe including adhering to the latest standards for data handling provided by Visa, MasterCard, Maestro and Solo.

How accurate are the product descriptions on andycarrington.co.uk?

andycarrington.co.uk attempts to maintain product descriptions that are as accurate as possible. Product descriptions are created using information provided by the product manufacturer such as colours, sizing and dimensions.

How do I know an item is available?

The availability of items on andycarrington.co.uk is indicated on the product page for each item. This is an estimate of how long it will take for your order to be packaged and sent to you. Orders are usually processed within 2-3 business days then shipped first class, recorded. Exact shipping times depend on the destination. If you ordered multiple items, and the availability of these items differs, andycarrington.co.uk will make an effort to ship items separately, as they become available. Shipping charges for split orders will not exceed what you authorized. Split orders are only charged ONCE for shipping.

IMPORTANT NOTE: If an item becomes UNAVAILABLE by the supplier, we will contact you by email.

What payment methods can I use to order from the andycarrington.co.uk Store?

andycarrington.co.uk accepts Visa, MasterCard, Maestro, and Solo credit/debit cards -- as a one-off payment, or via Paypal.

How much will it cost to ship my order?

£1 per item to UK destinations.

How do I know if my order has gone through?

After you have submitted your order in the andycarrington.co.uk Store, a confirmation email will be sent to the email address you entered into your email address. This email confirms the receipt of your order. andycarrington.co.uk reserves the right to cancel or limit your order at any point, including after the order confirmation has been issued.

In the event we make a change to an order, we will notify you by contacting the email and/or billing address provided in the order.

If you do not receive a confirmation email, please check your email program's junk (SPAM) folder. If it does not appear there, please email thepoeticallyincorrect@hotmail.co.uk to confirm your order has been processed.

My order appears to have been cancelled. Why?

Occasionally, andycarrington.co.uk may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same Store account, the same credit card, and/or orders that use the same billing and/or shipping address. You may have also incorrectly purchased something from the UK Store and requested it to be shipped to a Continental or Worldwide address.

In the event we cancel an order, we will notify you by contacting the email and/or billing address provided in the order. The andycarrington.co.uk Store reserves the right to prohibit sales to dealers.

How long will it take for my order to be delivered?

UK orders are usually dispatched 1-2 working days after payment has been received. Royal Mail usually takes 1-2 working days to ship. So, approx. 4 days.

What happens if I purchase an item digitally?

If you have purchased an item digitally via the store, you will receive a confirmation email from andycarrington.co.uk to the email address you used to pay for the item via Paypal, stating that your payment has been successful. This email will be sent within 24 hours (usually between 1-2 hours, depending on the backlog of orders) and will contain your unique PDF download file. Simply click on the attachment and download within a matter of seconds (file size is typically 100-200k). To avoid confusion, please save this to your desktop when prompted by the downloader.

We recommend that you have the latest edition of Adobe Reader to be able to view the PDF file. This is completely free to download from the Adobe website.

I haven't received my digital item via email/I'm having trouble downloading the file

Downloading our items is simple and secure, but please check both your inbox and junk mail folders if you are yet to receive your file after 24 hours. If you are still experiencing problems, please don't hesitate to contact us.

I have already placed my order, but I want to make changes. Is that possible?

If you wish to make changes to an order before it has shipped, please Contact Us. Since we process orders soon after they are placed in order to ship them to you as fast as possible, there is a very short window in which the orders can be modified.

Please note that requested order changes will be made at the discretion of andycarrington.co.uk. During certain periods we may not be able to make any changes in time due to the volume and nature of orders. Please ensure accuracy and completeness of your order before submitting the order in the check out process.

Why do I see multiple charges on my credit card?

When you make any purchase online, a pre-authorization check is done with your credit card company to ensure that your card is valid and has sufficient funds to complete the transaction. This pre-authorization puts a hold on the funds required for the order you are placing. Once andycarrington.co.uk processes your order, your card is charged one time only. If you experience difficulties ordering, and make several attempts to place your order, on occasion it is possible for a credit card company to pre-authorize your card multiple times, putting multiple holds on your card. These holds are temporary and should be released by your credit card company within 2-3 business days. If the hold has not been removed within 48-72 hours, please Contact Us and we will assist you as best we can to speed up the process with your credit card company.

I didn't receive my order. What happened to it? What do I do?

A shipment may have been returned to us as undelivered due to:

Incorrect Address 

If the address that is provided during the order process is incorrect or outdated, the shipment is typically returned to us by the carrier or unintended recipient. If the package is returned to us we will contact you to refund the amount of the product excluding the shipping charges or reship your order.

Failed Delivery Attempt 

Most carriers make up to three attempts to deliver a package. If the driver feels it is unsafe to leave a package they will take it to a local post office or carrier's outlet for pickup and leave a delivery notice. You must act upon this notice before the package is declared undeliverable (timeframe varies from carrier to carrier and is outlined on the delivery notice).

Refusal by Recipient 

If a recipient is not expecting a shipment, they may refuse the package if they believe it was sent to them in error. In the event that you are sending a package to a recipient other than yourself, let the recipient know that a shipment is due.

When we receive a returned package that is marked as undeliverable, we issue a full refund (excluding the shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you will need to place a new order.

If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four (4) weeks from the estimated delivery date, please Contact Us.

Returns Policy

In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the products you received are damaged, defective or incorrect.

When you place your order you are entering into a contractual agreement for your order and we will proceed with charging your indicated payment method and delivering the products and/or services.

If the product you receive is remarkably different than what was advertised on andycarrington.co.uk please Contact Us.

If you received a damaged, defective, or incorrect item we ask that you Contact Us.

Contact Us

If you have questions we are here to help! You can contact us using the following methods:

Email: thepoeticallyincorrect@hotmail.co.uk

Phone: (+44) 7717374188